Log in to your Samsung Account and go to Account → Track My Orders to view your order history. Click on the ‘View Old Orders’ link to access all orders placed up to December 15, 2025. After clicking ‘View Old Orders’, enter your phone number or email to view your old orders.

- Referral Beneficiary Coupons:If you log in to your Samsung Account using the same phone number or email associated with the coupon, the referral coupons you have received will appear under Account → My Referrals. You can continue using the referral code you have received within the redemption limit.

- Referral Advocate Coupons: If you log in with the same phone number or email associated with the coupon, it will appear under Account → My Vouchers and during checkout under ‘View Eligible Vouchers’. You can continue using the referral code you have generated within the redemption limit.

- Welcome Vouchers: If you log in with the same phone number or email associated with the coupon, the Welcome Voucher will appear under Account → My Vouchers and during checkout under ‘View Eligible Vouchers’.

For further assistance, please contact Samsung Customer Support at 1-800-5-7267864.

If you log in to your Samsung Account using the same phone number or email associated with the coupon, it will appear under Account → My Vouchers and during checkout under ‘View Eligible Vouchers’.

If your coupon was issued to a phone number but your Samsung Account is linked to an email (or vice versa), the coupon won't be linked automatically. To use the coupon, apply it during checkout, and you'll receive an OTP on the phone number or email associated with the coupon. Enter the OTP to proceed.

For further assistance, please contact Samsung Customer Support at 1-800-5-7267864.

To view your existing orders and initiate a cancellation or return, log in to your Samsung Account and go to the section under Account → Track My Orders. To view orders placed before December 15, 2025, click on ‘View Old Orders’ to access your orders. If you face any issues, please contact Samsung Customer Support at 1-800-5-7267864 for assistance.

Alternative Option: You can search for your order through this URL - using you Order ID and OTP and cancel/return items as usual.

To access your SmartClub points, you must transfer them to Samsung Rewards. To do this:

1. Log in to your Samsung Account.
2. Navigate to the Samsung Rewards page.
3. Find the 'Check your SmartClub balance' option.
4. Click here and follow the instructions to complete the migration.

This ensures your points are successfully transferred to Samsung Rewards, making them accessible and ready for use.

- Single-Item Orders: Your refund will be processed within 7-10 business days to the original payment method after successful cancellation/return.

- Multi-Item Orders: Refund will be initiated once all items are either delivered/ cancelled/ or returned. It may take 7-10 business days to reflect in your account after initiation.

A nominal shipping charge may apply for certain devices. However, this fee can be waived if you log in via your Samsung Account. Log in now, or create a Samsung Account here if you don't have one.