Samsung Trade-in Program is a device trade-in program provided by Samsung and its trade-in partner to offer customers an opportunity to receive monetary value for trading in their eligible devices when they purchase a new Samsung mobile, tablet, smart watch or notebook PC. Customers need to purchase the new Samsung mobile, tablet, smart watch or notebook PC via Authorized Resellers / Authorized Distributors in Hong Kong to qualify for the Samsung Trade-in program. Customers may participate in this program via our dedicated trade-in portal.

To participate in this program, customers must complete a simple device diagnostic assessment to determine the value of their eligible device for trade-in. Customers can visit dedicated Samsung Experience Stores to make a final physical assessment of the device and determine the final trade-in value. Customers will receive payment for their trade-in device via Bank Transfer / FPS to their Hong Kong bank account. The end to end process will generally take 7-9 business days.