Samsung Account Sign-in Error

Occasionally you may encounter an issue that prevents you from signing into your Samsung Account. Below, find out what to do if this unlikely scenario happens.

Changed your phone number and need to update it on your Samsung Account? Check out our page How do I change the Phone Number linked to my Samsung Account?

If you cannot sign in, first check to make sure your Android™ version and Samsung account version is up to date. If you have forgotten your Samsung Account password please refer to our page Finding a Forgotten ID or Password for my Samsung Account.

Our engineers may also need you to provide your device log to help resolve an issue. Here is how to find the log:

You can also raise an error report by obtaining logs from your phone and sending it to our engineers for further investigation.

For steps on raising an error report, please click here.